Inbox Management
Centralized conversations, faster responses. With Inbox Management, reply to public comments and private messages from Instagram, Facebook, TikTok, and more—all in one place. A management tool that combines the power of sentiment analytics with real-time action.
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One panel for all your conversations
No more jumping between platforms. Inbox Management gives you a unified panel to manage all interactions in real time. Respond immediately to your consumers' questions, queries, and concerns and tag conversations to gain valuable insights.
Classify and respond faster with sentiment analysis
Automatically detect whether a conversation is positive, negative, or neutral with our built-in sentiment analysis tool. Prioritize what matters and speed up your response time.
Keep conversations between your brand and your audience up to date.
Why choose Inbox Management?
Scattered conversations and uncoordinated teams
Replying manually across social platforms causes delays, context loss, and duplicate answers. Inbox Management prevents all of that.
Difficulty identifying critical or urgent mentions
Thanks to our sentiment analytics engine, you can quickly identify which comments or messages need immediate attention.
Manual, inefficient processes
Inbox Management automates workflows: assign tickets, manage responses by team, and track every conversation from a single hub.
Respond to private messages on multiple networks
Handle direct messages from Instagram, Facebook Messenger, and TikTok in a single dashboard. Each conversation retains its complete history, allowing you to understand the context before responding. Additionally, you can assign managers for each conversation, facilitating collaborative work and traceability of each case.
Responding to public comments on posts
The module also integrates public comments on social media, allowing for agile moderation, classification, and response. This feature is key to maintaining an active brand presence and preventing crises through timely moderation.
Integrated sentiment analysis
A built-in sentiment analysis tool automatically evaluates the tone of each message or comment. This helps prioritize responses, identify sensitive interactions, and act intelligently based on the type of emotion detected (positive, negative, or neutral).
Advanced filters and team assignment
Inbox Management allows you to distribute tasks among different teams or managers, apply filters by social network, type of interaction, sentiment, or keyword, and manage everything from a single centralized inbox. This ensures operational efficiency and full visibility into the flow of incoming conversations.
Our unique value
Other platforms offer separated inboxes or lack emotional intelligence. Inbox Management is part of Bunker DB’s unified ecosystem, integrating seamlessly with our social media sentiment analysis tool and connecting with your campaigns, dashboards, and reports. Inbox Management is more than an inbox: it’s your multichannel service hub powered by emotional intelligence.
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