Customer Care

A team that supports you so you can get the most out of your Marketing Analytics and Social Listening platform. From onboarding to supporting you day to day, our team is there to give you a unique experience using our platform.

Hero

We walk alongside you,
driving what matters

Adding our Customer Care team means accelerating the impact of your data. We support you through adoption, setup, and analysis so that every touchpoint generates value from day one. While others hand over tools, we work alongside you. With a 4.9/5 rating on Gartner, Capterra, and Software Advice, our team is recognized for delivering real support—from early integrations to growing your results.

Customer Success

From onboarding to continuous optimization, our Customer Care team guides you so you can get the most out of the platform. You have digital marketing specialists and marketing analytics experts working by your side so you can master every feature and make data-driven decisions from day one.

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Data Support

We support you in diagnosing, loading, and connecting your data, ensuring it's properly maintained so you reach insights faster.

If you don't have the time, resources, or technical expertise, our team does it for you: from API and CRM integrations to loading and tagging campaigns and databases, we accelerate every step so you can activate the value of your data without friction.

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How does the Customer Care team work with each client?

1

Onboarding

We train you on how to use all the features of our platforms. We collaborate with your business intelligence (BI) team to successfully connect your data, CRMs, UTMs, and campaigns.

2

Adoption

We make sure you can manage and analyze your data with complete independence. We set up an ad hoc training schedule so that every team can use our analytics measurement platforms.

3

Achieving goals

We set goals together so you get the maximum value from our platforms. We carry out personalized follow-ups to help you meet your objectives.

4

Continuous growth

Te mantenemos actualizado de novedades y alertas tempranas para llevar tus resultados de negocio al siguiente nivel. Generamos mayor eficiencia en la gestión analítica, multiplicando el valor de tus datos.

Tu partner de medición

Solución confiable

Bunker automatiza la recolección de datos de tu ecosistema de marketing, permitiendo procesos analíticos más rápidos, confiables y escalables para una toma de decisiones de largo plazo.

Tecnología Intuitiva

Nuestra plataforma fue diseñada para que perfiles técnicos y no técnicos puedan usarla, eliminando barreras y democratizando el acceso a la información de marketing en toda la organización.

IA integrada

ADA AI analiza tu marketing data, genera insights claros y detecta oportunidades en segundos. Un asistente integrado que acelera flujos de trabajo y ayuda a maximizar el rendimiento de cada campaña.

Agendar Black

resources

Reference material

Bunker, the only latin martech recognized by Gartner in Data Analysis 2024
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03 | 10 | 2024
Bunker, the only latin martech recognized by Gartner in Data Analysis 2024

Our data analysis platform, Bunker DB Analytics, was selected and recognized by Gartner in its prestigious Capterra Shortlist 2024 in the data analysis category. Among more than 1300+ solutions in this category, Bunker was the only martech company from Latin America, placing us alongside global giants such as Tableau, Power BI, Domo, Qlik, and Klipfolio. La Capterra Shortlist es conocida por evaluar y reconocer a los principales productos de software a nivel mundial, basándose en una combinación de calificaciones de usuarios y popularidad, dos componentes clave que determinan la posición de las empresas en sus categorías. Sustained Growth and Ongoing Recognition Since its foundation in 2014, Bunker has experienced steady growth in the tech industry, especially across Latin American and North American markets. With ten years in the industry, we have established ourselves as a strategic solution for companies seeking to manage their data and make decisions based on precise insights. For this reason, Bunker's inclusion in this exclusive list marks a milestone in our journey. It not only highlights the growth we've achieved in recent years and our commitment to quality, but also underscores our ability to compete globally in data analysis and marketing measurement. Bunker achieved an outstanding score in customer ratings and in the comprehensive functionality of our platform. Among its main features, our clients highlighted the support from consultants and marketing experts, ease of use, and the ability to manage media and marketing data. About Our Clients Our clients stay with us for several years. Reviews we have received on Gartner Digital Markets, including Capterra, GetApp, and Software Advice, indicate an average likelihood to recommend us to a colleague (or net promoter score) of 8.7. Breaking down this NPS, we scored higher in the automotive (9.7), financial services (9.3), telecommunications (9), retail (9), education (9), and healthcare (8.8) industries. In this sense, our success stories validate the real impact our platform is having on their businesses. Similarly, we also observe that our NPS rises to 8.9 among those beginning onboarding (0–6 months) and those renewing their contracts (1–2 years with us). This information was consolidated in the downloadable document Customer Reviews 2024. Impact in the Region and Bunker’s Future While Bunker has shown the ability to compete as a global platform, our impact in Latin America remains a source of great pride. What sets Bunker apart from other data analysis platforms is our deep understanding of the challenges and opportunities in Latin American markets. As the only startup from the region to appear on the Capterra Shortlist, this positions us as a beacon of innovation and technological development for other local startups. Likewise, it reinforces the growing relevance of Latin America in the tech industry. The recognition also comes at a time when data analytics is more critical than ever for companies seeking to remain competitive. The ability to transform massive volumes of data into actionable insights is essential for success in the digital age, and at Bunker, we are leading this vision in Latin America. In the immediate future, we will continue expanding our functionalities and improving the user experience, aiming to remain competitive against giants like Tableau and Power BI. This way, we will be able to consolidate our regional position in the short term and expand to other countries in the medium term.

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