We walk with you

driving what truly matters

Adding our Customer Care team means accelerating the impact of your data. We support you through adoption, setup, and analysis so every touchpoint creates value from day one.

While others deliver tools, we work alongside you.

With a 4.9/5 rating on Gartner, Capterra, and Software Advice, our team is recognized for providing real support from early integrations to driving measurable growth.

How do we support our clients?

Customer Success

From onboarding to continuous optimization, our Customer Care team guides you to get the most out of the platform.

You'll work alongside digital marketing specialists and marketing analytics experts who help you master every feature and make data-driven decisions from day one.

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Data Support

We support you through the diagnosis, upload, and connection of your data, ensuring proper maintenance so you can reach insights faster.

If you lack the time, resources, or technical knowledge, our team does it for you from API and CRM integrations to campaign tagging and database setup, we accelerate every step so you can unlock the value of your data without friction.

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How does the customer care team work with each client?

1

Onboarding

We train you on how to use every feature of our platforms. We also collaborate with your business intelligence (BI) team to ensure successful connections of your data sources, CRMs, UTMs, and marketing campaigns.

2

Adoption

We ensure you can manage and analyze your data with complete independence. We design a tailored training agenda so that all your teams can confidently use our measurement and analytics platforms.

3

Achieving your goals

We set goals together to ensure you get the maximum value from our platforms. Through personalized follow-ups, we help you stay on track and achieve your objectives.

4

Continuous growth

We keep you updated with new features and early alerts to help take your business results to the next level.

We drive greater efficiency in your analytics management, multiplying the value of your data.

Why choose us as your measurement partner?

Reliable solution

Our Bunker Analytics technology automates data collection in record time, enabling the development of robust, reliable, and long-term analytical transformations.

Intuitive technology

Our technology is designed so both technical and non-technical profiles can use it, removing barriers and democratizing access to media ecosystem information across the entire organization.

Integrated AI

ADA AI analyzes your data, generates clear insights, and detects opportunities in seconds. A virtual assistant that accelerates your work, simplifies decisions, and boosts every campaign to maximize results.

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03 | 10 | 2024
Bunker, the only latin martech recognized by Gartner in Data Analysis 2024

Our data analysis platform, Bunker DB Analytics, was selected and recognized by Gartner in its prestigious Capterra Shortlist 2024 in the data analysis category. Among more than 1300+ solutions in this category, Bunker was the only martech company from Latin America, placing us alongside global giants such as Tableau, Power BI, Domo, Qlik, and Klipfolio. La Capterra Shortlist es conocida por evaluar y reconocer a los principales productos de software a nivel mundial, basándose en una combinación de calificaciones de usuarios y popularidad, dos componentes clave que determinan la posición de las empresas en sus categorías. Sustained Growth and Ongoing Recognition Since its foundation in 2014, Bunker has experienced steady growth in the tech industry, especially across Latin American and North American markets. With ten years in the industry, we have established ourselves as a strategic solution for companies seeking to manage their data and make decisions based on precise insights. For this reason, Bunker's inclusion in this exclusive list marks a milestone in our journey. It not only highlights the growth we've achieved in recent years and our commitment to quality, but also underscores our ability to compete globally in data analysis and marketing measurement. Bunker achieved an outstanding score in customer ratings and in the comprehensive functionality of our platform. Among its main features, our clients highlighted the support from consultants and marketing experts, ease of use, and the ability to manage media and marketing data. About Our Clients Our clients stay with us for several years. Reviews we have received on Gartner Digital Markets, including Capterra, GetApp, and Software Advice, indicate an average likelihood to recommend us to a colleague (or net promoter score) of 8.7. Breaking down this NPS, we scored higher in the automotive (9.7), financial services (9.3), telecommunications (9), retail (9), education (9), and healthcare (8.8) industries. In this sense, our success stories validate the real impact our platform is having on their businesses. Similarly, we also observe that our NPS rises to 8.9 among those beginning onboarding (0–6 months) and those renewing their contracts (1–2 years with us). This information was consolidated in the downloadable document Customer Reviews 2024. Impact in the Region and Bunker’s Future While Bunker has shown the ability to compete as a global platform, our impact in Latin America remains a source of great pride. What sets Bunker apart from other data analysis platforms is our deep understanding of the challenges and opportunities in Latin American markets. As the only startup from the region to appear on the Capterra Shortlist, this positions us as a beacon of innovation and technological development for other local startups. Likewise, it reinforces the growing relevance of Latin America in the tech industry. The recognition also comes at a time when data analytics is more critical than ever for companies seeking to remain competitive. The ability to transform massive volumes of data into actionable insights is essential for success in the digital age, and at Bunker, we are leading this vision in Latin America. In the immediate future, we will continue expanding our functionalities and improving the user experience, aiming to remain competitive against giants like Tableau and Power BI. This way, we will be able to consolidate our regional position in the short term and expand to other countries in the medium term.

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